TERMS OF SERVICE

Last updated November 5 2025

These Terms of Service (“Terms”) govern your access to and use of Idle Horizons (the “Game”), published and operated by Pixelbuf LLC (“we”, “us”, “our”). By downloading, accessing, or using the Game, you agree to be bound by these Terms. If you do not agree, please do not use the Game.

1. License to Use the Game

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Game for personal, non-commercial entertainment.

You may not sublicense, sell, or transfer this license.

The Game and all related content (including characters, items, artwork, music, and code) remain the property of Pixelbuf LLC.

2. Accounts and Security

You may be required to create an account to access certain features.

You are responsible for maintaining the security of your account and all actions taken under it.

If you believe your account has been accessed without permission, contact us immediately at: [email protected]

We are not responsible for account loss due to lost devices, deleted app data, or unauthorized access caused by weak passwords or account sharing.

3. Age Requirements and Parental Responsibility

You must be at least 13 years old to play the Game.

If you are under the age of 18 (or the legal age in your region), you may use the Game only with the consent of a parent or legal guardian, who is responsible for any purchases or activities within the Game.

4. Virtual Currency and Digital Items

The Game may include virtual currencies, consumable items, unlocks, and other digital content (“Digital Items”).

You acknowledge and agree that:

  • Digital Items have no monetary value outside the Game

  • You do not own any Digital Items or your account; all content is licensed

  • Digital Items cannot be exchanged for real money or anything of real-world value

  • Digital Items may be changed, modified, or removed at any time

5. In-Game Purchases and Refund Policy

Digital Items are delivered to your account instantly and may be consumed immediately.

All purchases of consumable Digital Items are final and non-refundable once delivered, except where required by law.

If a purchase does not deliver correctly, contact support and we will verify and re-grant the missing items if applicable.

EU/UK Users – Withdrawal Waiver

By purchasing Digital Items, you consent to immediate fulfillment and waive your right to the 14-day withdrawal period under EU/UK consumer protection laws.

Refund Abuse

Initiating chargebacks or refund disputes for valid, delivered purchases may result in account suspension.

6. User Conduct and Fair Play

You agree not to:

  • Use cheats, hacks, exploits, bots, or automation tools

  • Modify, reverse engineer, or interfere with the Game or servers

  • Harass, threaten, impersonate, or engage in hate speech

  • Buy, sell, or trade accounts or Digital Items outside the Game

Violation of these rules may result in account suspension or termination, without refunds or compensation.

7. User Content (Chat, Names, Guilds)

If the Game includes chat, guilds, player profiles, or messaging features, you are responsible for content you share.

We may monitor, restrict, remove, or moderate user content at any time, for any reason.

By submitting content in the Game, you grant Pixelbuf LLC a worldwide, royalty-free license to display that content in connection with the Game.

8. Updates and Service Changes

We may update, change, or discontinue parts of the Game at any time.

This includes gameplay balance, items, progression systems, and events.

You are not entitled to compensation for discontinued or modified features or Digital Items.

9. Disclaimer of Warranties

The Game is provided “as is” and “as available.”

We do not guarantee uninterrupted, secure, or error-free operation.

Your use of the Game is at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not responsible for indirect, incidental, or consequential damages

  • Our total liability will not exceed the total amount you paid us in the last six (6) months

11. Dispute Resolution and Arbitration

Any dispute arising out of or relating to the Game or these Terms will be resolved through binding arbitration, conducted on an individual basis.

You waive the right to participate in a class action lawsuit or class-wide arbitration.

Arbitration will take place in New York, NY, under the rules of the American Arbitration Association.

If arbitration is not permitted in your jurisdiction, disputes must be brought exclusively in state or federal courts in New York, NY.

12. Termination

We may suspend or terminate your access to the Game at any time for any violation of these Terms.

If your access is terminated, you will not receive refunds or compensation, including for any purchased or earned Digital Items.

13. Contact Information

Pixelbuf LLC
Support Email: [email protected]
Website: https://www.pixelbuf.com