Privacy Policy for Idle Horizons: Dawn of Heroes

Last Updated: November 22, 2024

PixelBuf LLC ("we," "us," or "our"), located in New York, NY, operates the mobile application Idle Horizons: Dawn of Heroes (the "App"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our App and the choices you have associated with that information. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information:

While using our App, we may ask you to provide certain information, including:

  • Email Address: This is collected for purposes such as account creation, authentication, or customer support. Providing your email address is optional and solely at your discretion.

  • Username: This is collected to personalize your in-app experience and display your profile to other users, where applicable.Non-Personal Information:

We may collect non-personal information automatically, such as:

  • Device type and operating system.

  • App usage patterns.

  • Anonymous analytics data (e.g., session duration, features used).

2. In-App Purchases

Our App offers in-app purchases. If you choose to make a purchase:

  • Transaction Information: This is collected and processed by the app store provider (e.g., Apple App Store, Google Play). We store records of your in-app purchases for record-keeping and security purposes.

  • Payment Information: We do not store or collect payment card details; all payment information is handled securely by the app store provider and is subject to their privacy policies.

Refunds for in-app purchases are subject to the policies of the app store provider. Please refer to their terms of service for more information.

3. How We Use Your Information

  • Email Address: Used to create and manage your account, provide customer support, respond to inquiries, and send important notices or updates related to the App.

  • Username: Used to personalize your experience within the App, such as displaying your profile in features like leaderboards or multiplayer interactions. You can choose a pseudonym if you prefer not to use your real name.

  • In-App Purchase Records: Used to verify and fulfill purchase transactions, maintain accurate financial records, and enhance security to prevent fraudulent transactions.

  • Non-Personal Data: Used to improve the App’s functionality and user experience through analytics.

4. Sharing Your Information

We do not share your personal information with third parties, except:

  • When necessary to process in-app purchases through the app store provider.

  • To comply with legal obligations or respond to lawful requests by public authorities.

5. Security of Your Information

We value your trust in providing us with your personal information and strive to use commercially acceptable means of protecting it. These include:

  • Encryption.

  • Secure connections (HTTPS).

  • Limited access controls.

However, please remember that no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our App is not directed to children under the age of 13, and we do not knowingly collect personal information from them.

If we become aware that a child under 13 has provided us with an email address without parental consent, we will promptly delete this information. If you believe we might have information about a child under 13, please contact us at [email protected].

7. User Rights

We respect your right to manage your personal information. Currently, we provide the following option:

  • Right to Delete: You can request to delete your account and associated information directly within the App. Once a deletion request is submitted, it may take up to 10 business days for us to process and complete the deletion. During this time, your data will remain usable within the App but will be permanently deleted once processed.

    Please note that deletion requests are irrevocable, meaning you cannot cancel or reverse the request once submitted.

If you have questions about data deletion or need further assistance, please contact us at [email protected].

8. Analytics and Tracking

We may use third-party analytics tools (e.g., Google Analytics, Unity Analytics) to understand how users interact with the App and improve their experience. These tools may collect non-personal data such as:

  • Device information.

  • App usage patterns.

For more details, please refer to their privacy policies.

9. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected].